Lost Packages Policy
At Steering Repair Solutions, Inc, we strive to ensure that all orders are safely and promptly delivered. However, once a package is handed over to the carrier, we are not responsible for any loss, including lost packages, or delays incurred during transit.
1. Carrier Responsibility for Lost Packages
After your package leaves our facility, it is fully in the care of the carrier. We are not liable for lost or undelivered packages once tracking shows that the carrier has received the item. We recommend reviewing the tracking information provided in your shipping confirmation email to stay updated on the delivery progress.
2. Steps to Take if Your Package is Lost
If your package has not arrived within the carrier’s estimated timeframe, please contact the carrier directly to file a lost package claim. Contact information and tracking details are included in your order confirmation email. For further assistance, we’re here to help guide you through the claim process or answer any questions you may have about your order.
3. Consider Shipping Insurance
For added peace of mind, we recommend purchasing shipping insurance during checkout. This shipping insurance may help protect your order in the event of a loss and allow you to recoup any costs directly through the carrier.
4. Contact Us
Although we are not liable for lost packages, our team is happy to assist with any questions or provide guidance on reaching out to the carrier. For inquiries related to our warranty policy or any other concerns, please contact us at 813-352-8744.
